Terms
and conditions
RESPONSIBILITY
Read
Carefully: Responsibility Statement and Liability Disclaimer
This
document represents the entire agreement between the participant and “Meteora
Tour”.
“Meteora
Tour” reserve the right, without penalty, to make changes in the published
itinerary and/or to withdraw the program announced, whenever, in their
judgment, conditions warrant, or if they deem it necessary for the comfort,
convenience, or safety of tour participants.
Dates,
schedules, program details, and costs, although provided in good faith based on
information available at the time of publication of the brochure or catalog,
are subject to change and revision.
All
participants must ensure they are medically and physically fit for travel.
Participants
are required to advise the provider, in advance, of any physical, medical or
other special needs that require accommodating.
“Meteora
Tour” reserve the right, without penalty, to decline to accept any person as a
participant in a program, or to require any participant to withdraw from the
tour at any time, if that individual’s participation poses a direct threat to
health or safety.
Since
“Meteora Tour” doesn’t own or manage hotels, carriers or restaurants, venues
used as such we are not liable for the non-performance or improper performance
of these thereof we have no responsibility for inconvenience, loss or damage,
any cancellations caused by the proprietors or operators.
Baggage
and personal effects are at all times the sole responsibility of the
participant. “Meteora Tour” will not accept liability for any loss or damage to
baggage or any of the passenger’s belongings. Passengers should report any lost
items to the “Meteora Tour” guide, who will assist in completing a lost
property form that can be used for any insurance claim in this matter.
THE BOOKING CONTRACT
Your
booking is confirmed and a contract exists when the Tour Operator or your
travel agent issues a written confirmation after receipt of the applicable
deposit amount. Please check your confirmation carefully and report any
incorrect or incomplete information to the Tour Operator or authorized agent immediately.
Please ensure that names are exactly as stated in the relevant passport.
You
must be at least 18 years of age to make a booking. You agree to provide full,
complete and accurate information to the Tour Operator.
BOOKING ON BEHALF OF
OTHERS
By
booking on behalf of other participants, you are deemed to be the designated
contact person for every participant included on that booking. This means that
you are responsible for making all payments due in connection with your Tour
booking, notifying the Tour Operator or your travel agent if any changes or
cancellations are required and keeping your party informed.
By
booking on behalf of another person or persons, you represent and warrant that
you have obtained all required consents. You are responsible for verifying that
any information you provide on behalf of another participant is complete and
accurate and the Tour Operator will under no circumstances be liable for any
errors or omissions in the information provided to complete a booking.
PERSONAL INSURANCE
Personal
insurance is not included. It is your responsibility to take out appropriate
travel insurance. Although “Meteora Tour” and its representatives will always
strive to ensure safe and enjoyable completion of its tours they cannot be held
responsible for the personal safety of participants. Each participant shall be
fully responsible for his/her personal health, medical needs and safety.
“Meteora
Tour” is not responsible or liable for loss, damage or theft of luggage or
personal belongings, illness, disappointments or frustrations while on tour,
nor is “Meteora Tour” responsible for any type of trip interruption due to
weather and other unforeseen circumstances. To avoid charges for cancellation
due to covered reasons, we highly recommend the purchase of comprehensive trip
insurance.
REVISIONS AND ERRATA
The
materials appearing on Meteora Tour’s web site could include technical,
typographical, or photographic errors. Meteora Tour does not warrant that any
of the materials on its web site are accurate, complete, or current. Meteora
Tour may make changes to the materials contained on its web site at any time
without notice. Meteora Tour does not, however, make any commitment to update
the materials.
DISCLAIMERS AND
LIMITATION OF LIABILITY
The
Website is provided on an AS IS and AS AVAILABLE basis without any
representation or endorsement made and without warranty of any kind whether
express or implied, including but not limited to the implied warranties of
satisfactory quality, fitness for a particular purpose, non-infringement,
compatibility, security, and accuracy.
To
the extent permitted by law, Meteora Tour will not be liable for any indirect
or consequential loss or damage whatever (including without limitation loss of
business, opportunity, data, profits) arising out of or in connection with the
use of the Website.
Meteora
Tour makes no warranty that the functionality of the Website will be
uninterrupted or error-free, that defects will be corrected or that the Website
or the server that makes it available are free of viruses or anything else
which may be harmful or destructive.
Nothing
in these Terms and Conditions shall be construed so as to exclude or limit the
liability of Meteora Tour for death or personal injury as a result of the
negligence of Meteora Tour or that of its employees or agents.
COPYRIGHT
All
copyright, trademarks and all other intellectual property rights in the Website
and its content (including without limitation the Website design, text,
graphics and all software and source codes connected with the Website) are
owned by or licensed to Meteora Tour or otherwise used by Meteora Tour as
permitted by law.
In
accessing the Website you agree that you will access the content solely for
your personal, non-commercial use. None of the content may be downloaded,
copied, reproduced, transmitted, stored, sold or distributed without the prior
written consent of the copyright holder. This excludes the downloading, copying
and/or printing of pages of the Website for personal, non-commercial home use
only.
LINKS TO THIRD PARTY
WEBSITES
Meteora
Tour Website may include links to third party websites that are controlled and
maintained by others. Any link to other websites is not an endorsement of such
websites and you acknowledge and agree that we are not responsible for the
content or availability of any such sites.
IMAGES AND MARKETING
You
agree that, while participating in any Tour, images, photos or videos may be
taken by other participants, the Tour Operator or its representatives that may
contain or feature you. You consent to any such pictures being taken and grants
a perpetual, royalty-free, worldwide, irrevocable license to the Tour Operator,
its contractors, sub-contractors and assigns, to reproduce for any purpose
whatsoever (including marketing, promotions and the creation of promotional
materials by or with sub-licensees), in any medium whatsoever, whether
currently known or hereinafter devised, without any further obligation or
compensation payable to you.
Tours
PRICING
Our
prices are subject to change without notice. Customers that have already made a
purchase are not obliged to pay the difference in case of an increase in
prices. Meteora Tour are not liable for refunding the difference in the case of
price reduction.
All
prices provided are on a per person basis unless otherwise stated.
Children
up to 7 years of age participate for free. Persons over the age of 7 are
obliged to pay the adult rate.
Prices
include local taxes. Prices do not include tips, personal expenses or personal
insurance.
BOOKING AND CONFIRMATION
Every
customer is responsible for providing accurate information during the booking
process. When a booking has been made through our website, customers will
receive confirmation and voucher via email. This document must be saved as
evidence of purchase and be presented on the day of the tour. Meteora Tour
reserves the right to refuse service to any customer without a voucher.
Users
are advised to check the details of the booking and should inform Meteora Tour
immediately of any errors. Changes may be made up to 48 hours after booking.
PAYMENT
All tours booked through the website of
Travelopos. Upon receipt of the payment Meteora Tour will issue a voucher and
send it via email. The voucher must be printed, as proof of purchase, and be
presented on the day of the tour.
Payment in full (100%) is required at the
time of booking.
Discounts are valid up to 120 days to the
scheduled excursion.
“Meteora Tour” reserve the right to
cancel the reservation and impose cancellation charges should payments not be
received within the above specified periods.
CANCELLATION AND REFUND
POLICY
IMPORTANT
Dear
clients due to the unfolding Covid-19 Pandemic and the massive amount of refund
claims coupled with the missing new bookings is putting an enormous strain on
our liquidity.
Therefore,
we are forced to take measures in order to keep our company alive and save our
employees’ jobs.
We
would really appreciate your understanding during this unprecedented global
crisis. As you may all understand, due to the severity of the current
situation, it is humanly impossible to fully refund instantly all our dear
customers who choose to book tours with us!
Instead,
we offer you the following 2 options for your full refund:
- You can receive via e-mail a voucher to the full amount to be
used by anyone you choose or yourself valid for the next 3 years. If for
any reason you will not be able to travel within this time frame of 3
years, we can either postpone the validity or offer you a full refund.
Also, this voucher can be used by your family or friends as a gift.
- If you choose for a full refund, we
will be able to fully refund you 2-3 months after this global crisis is
over.
There
is nothing to gain if the travel agents go bankrupt, as the guarantee systems
in place will not be able to absorb all the refund claims of consumers. We
totally understand that the current unprecedented situation presents challenges
for everyone alike. We deeply apologize for any inconvenience this may cause!
We sincerely hope that this crisis will soon be over and that we will have the
opportunity to see you here at Meteora as you had planned originally.
PUNCTUALITY
Customers
should adhere to the time on their voucher. If a customer does not arrive on
time, Meteora Tour will consider this a no-show, the tour will be cancelled and
no refund will be provided. It is recommended that you plan to arrive at least
10 minutes prior to the start of the tour.
TAXES
VAT
24% and all legal taxes
PRICING
Price
is per person unless otherwise stated and subject to availability.
Prices
shown are fully inclusive of taxes, levies and government charge current at the
time of publication. Prices do not include tips, personal expenses or personal
insurance.
Prices
shown are for payments made by cash or via credit card payment.
Children
from 0-7 years old participate for free, Persons over the age of 7 are obliged
to pay the adult rate.
CHANGE OF USE
Meteora
Tour reserves the right to:
change
or remove (temporarily or permanently) the Website or any part of it without
notice and you confirm that Meteora Tour shall not be liable to you for any
such change or removal and.
Change
these Terms and Conditions at any time, and your continued use of the Website
following any changes shall be deemed to be your acceptance of such change.
ADVICE
The
contents of Meteora Tour website do not constitute advice and should not be
relied upon in making or refraining from making, any decision.
Meteora Tour VOUCHERS
You
will receive a personalized Meteora Tour Voucher for each tour, event or
service booked.You must provide the original, authentic Meteora Tour Voucher to
the appropriate service provider in order to redeem your tour, ticket, or
package. Your reservation cannot be honored or redeemed without presenting a
valid Meteora Tour Voucher.
For
security purposes, when redeeming your Meteora Tour Voucher you must present
the Meteora Tour Voucher. This is for identification purposes and helps us to
prevent fraud.
In
some cases, Meteora Tour also requires that you present the credit card used to
purchase your tour or ticket at the time of redemption. This generally applies
only to attraction and show tickets. This helps us to prevent credit-card
misuse. You will be advised at checkout whether or not you must present the
credit card used for booking. In some cases Meteora Tour will waive this
requirement, generally to facilitate gift purchases. However this requirement
can only be waived by contacting Meteora Tour’s Customer Care team once your
booking has been confirmed, and any changes or amendments will be made at
Meteora Tour’s sole discretion.
Please
note that your Meteora Tour Voucher(s) can be confiscated – and immediately
canceled without refund – if your signature and/or name do not match those
shown on either your credit card or Gift Certificate.
All
matters arising are subject to the laws of the Hellenic Republic without regard
to its conflict of law provisions.
BY REGISTERING
FOR THIS PROGRAM THE PARTICIPANT AGREES TO THE RESPONSIBILITY STATEMENT AND
LIABILITY DISCLAIMER AND THE TERMS AND CONDITIONS HEREIN.
